Leadership Development

Leadership development programs help executives gain insights into their strengths and weaknesses, acquire new decision-making and problem-solving techniques, and become more effective in the workplace. Leaders can learn the skills necessary to lead teams effectively and motivate employees by providing training and guidance. With a comprehensive plan for leadership development, executives can become more confident in their abilities and help organizations reach their goals.

How Do Small Businesses Develop Quality Control?

By Glenn Smith / May 5, 2018 / 0 Comments

You must have a system for quality control if you want to create a world-class business that is sellable. In fact, the survival of your company depends on your ability to produce a quality product or service. Quality Control: How Do You Define It? How does a small or mid-size business achieve quality control? First, […]

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increase productivity

7 Steps to Improve Your Productivity

By Glenn Smith / March 9, 2018 / 0 Comments

What are you doing to improve your personal productivity? Many business owners I meet have a tough time with feeling and being productive. They feel busy, but they also feel like they aren’t getting the right things done. Part of leading a growing business is making sure you are productive in your day.

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find new customers

How to Find, Satisfy, and Retain Customers

By Glenn Smith / March 2, 2018 / 0 Comments

What is the purpose of your business? What is the purpose of any business? You might say, “to make money!” Well, you’re not wrong. But how does any business make money, let alone make a profit? This is how: Every business must find, satisfy, and retain customers in a profitable manner!

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How to Have a Difficult Conversation

By Glenn Smith / March 21, 2017 / 0 Comments

One of the key differentiators between the exceptional business owners and the average business owner is the ability to navigate difficult conversations successfully. As a business and executive coach I see this frequently. Whether it is a conversation with a customer, a vendor, a partner, or an employee, from time to time we all find […]

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customer experience

3 Factors That Create a Powerful Customer Experience

By Glenn Smith / April 20, 2016 / 0 Comments

In this post I want to go deep into the 3 factors that create a powerful customer experience. Remember, your first priority should be to market to your existing customers. So it’s important to make sure they have the right experience! As I’ve mentioned before, what differentiates us from our competitors usually has less to do […]

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