Family Business Planning

building customer loyalty family business

Strategies for Building Customer Loyalty in Family Businesses

By Glenn Smith / September 18, 2025 / 0 Comments

For family-owned businesses, building customer loyalty isn’t just about repeat sales—it’s about creating long-term relationships that sustain growth, strengthen your reputation, and give you a competitive edge. Loyal customers aren’t just a source of revenue; they’re ambassadors who can carry your business forward for generations. But how do you intentionally cultivate this loyalty in a […]

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business succesion continuity planning

Succession & Continuity: The Family Business Survival Guide

By Glenn Smith / July 7, 2025 / Comments Off on Succession & Continuity: The Family Business Survival Guide

Why Business Continuity Planning Is Non-Negotiable in Family Business Succession Family businesses are the backbone of the economy—and often the heart of the families who run them. But when it comes time to hand off leadership, most don’t make it. Only 30% of family-owned businesses successfully transition to the second generation. By the third, that […]

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